por favor fresa:

[sonia35]

Dear Sirs,
I'm writing to you because I want to have my order cancelled.
You sent me several e-mails requiring me to identify myself as the card holder because my secury credit card number did not match my credit card. However, I have found the amount of my order has been charged in my account, so that meant there was no problem when inserting the credit card security code.
I also sent you again my credit card security code, but again you required a bank statement to identify me as the credit card holder.
After all the hassling to get my order through I have decided to cancel my order. Order number: ( aquí pones tu no de pedido).
Please, proceed to refund me the order amount as soon as possible.
Best regards,
(Tu nombre)

[mayka2]

Dear Sirs,
I'm writing to you because I want to have my order cancelled.
You sent me several e-mails requiring me to identify myself as the card holder because my secury credit card number did not match my credit card. However, I have found the amount of my order has been charged in my account, so that meant there was no problem when inserting the credit card security code.
I also sent you again my credit card security code, but again you required a bank statement to identify me as the credit card holder.
After all the hassling to get my order through I have decided to cancel my order. Order number: ( aquí pones tu no de pedido).
Please, proceed to refund me the order amount as soon as possible.
Best regards,
(Tu nombre)

ainsssssssssssssssssssssssss muchisisiisisisisisimas gracias guapetona voy a mandarselo ahora mismo

[sonia35]

De nada, estamos para ayudar. A mi me has hecho favor, iba a pedir cosas a la fresa también, pero tras ver lo tuyo...he decidido que mejor busco otra manera de hacerlo.
saluditos,
Sonia35

[mayka2]

De nada, estamos para ayudar. A mi me has hecho favor, iba a pedir cosas a la fresa también, pero tras ver lo tuyo...he decidido que mejor busco otra manera de hacerlo.
saluditos,
Sonia35

Hay chicas que llevan tiempo comprando y sus expperiencias son buenas yo desde luego he tenido mala suerte, espero que se solucione y me devuelvan el dinero o me manden el pedido

[sonia35]

Ya lo s?, que suelen ser serios. Pero, a una le da un poco de resquemor que pasen esas cosas. Yo compro bastante por internet y nunca he tenido un problema, pero cuando ocurren cositas de estas...una ya piensa mal.
Debe ser porque conozco lo que suele haber tras las webs en temas de seguridad.
Saluditos,
Sonia35

[mayka2]

me han contestado al mail que les envie ayer solicitandoles la anulacion del pedido y devolucion del dinero y creo que me vuelven a decir lo mismo


Dear Mayka,

Thank you for your reply with your billing address and security code.

Unfortunately the bank has advised that the address still does not match what is on record. Please kindly check with the bank to see the exact address on record for your account and let us know so we can process your order.

Alternatively, please fax or e-mail a copy of any of your utility bills so we can verify that you are the authorized cardholder. Our fax number is +852 2811 5138.

Please understand that this information is needed to confirm that you are the correct cardholder. By helping us confirm this you will help ensure our credit card system stays secure for you and other users.

We apologise for the inconvenience and we look forward to your reply.


Your Sincerely,
Joy
Customer Services
www.StrawberryNet.com
Strawberry Fields
No. 4, A Kung Ngam Village Road
Shau Kei Wan, HK
Tel: (852) 2591 0300
Fax: (852) 2811 5138


Original Message
=======================
From :mayka orellana alia <ymayk@hotmail.com>
To :<billing@strawberrynet.com>
Date :2008/03/20 05:50:25


Dear Sirs,
I''m writing to you because I want to have my order cancelled.
You sent me several e-mails requiring me to identify myself as the card holder because my secury credit card number did not match my credit card. However, I have found the amount of my order has been charged in my account, so that meant there was no problem when inserting the credit card security code.
I also sent you again my credit card security code, but again you required a bank statement to identify me as the credit card holder.
After all the hassling to get my order through I have decided to cancel my order. Order number: ( aquí pones tu no de pedido).
Please, proceed to refund me the order amount as soon as possible.
Best regards,
M?Carmen Orellana alia
C/ la raya, 1 portal B 1ªizda
28032 Madrid España

From: billing@strawberrynet.com
To: ymayk@hotmail.com
Subject: StrawberryNET - Utility Bill - Order No. 820771187
Date: Mon, 17 Mar 2008 14:31:03 +0800

StrawberryNET.com
The fresh cosmetic company
Dear M?Carmen Orellana Al?a,

Thank you for your reply with your billing address and security code.

Unfortunately the bank has advised that the security code does not match what is on record. Please kindly check with the correct security code on your credit card (for Visa and Mastercard, the last 3 digits on the signature strip on the back of the card; or for Amex the four printed digits on the front of the card) and let us know so we can process your order.

Alternatively, please fax or e-mail a copy of a utility bill (such as electricity, telephone or gas bill) so we can verify your identity and that your address is valid.

You can fax a copy to us at +852 2811 5138.

Please understand that this information is needed to confirm that you are the correct cardholder. By helping us confirm this you will help ensure our credit card system stays secure for you and other users.

We apologise for the inconvenience and we look forward to your reply.

Yours sincerely,

Kitty Wong
Customer Service Manager
www.Strawberrynet.com

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que desesperacion
ayudita plissss

[sonia35]

No, no dice lo mismo...ahora dice que la tarjeta de cr?dito no tiene el mismo domicilio que dónde tú has solicitado que te envien el pedido.
¿Es así?
S? es así, es muy probable que esa sea la razón de que te hayan pedido el recibo del banco.
Contústame y te vuelvo a dejar un respuesta para que les escribas de nuevo.
Saluditos,
Sonia35

[mayka2]

pues no lo se puede la tarjeta la tengo hace muchisissmos años aunque no creo por que toda la informacion que me mandan de la tarjeta me la mandan aki a mi domicilio llevo ya 10 años en el asi que me extraña mucho

[sonia35]

Es posible que los extractos te lleguen a casa, pero que la tarjeta tenga c**o domicilio un domicilio anterior.
Puede que hayas hecho el cambio de domicilio de tu cuenta bancaria ( que es Quién manda los extractos) pero que en VISA figure un domicilio anterior, cuando comprueban los datos, los comprueban con VISA, no con tu banco...de ahí que no coincida el domicilio.
Si aún sigues interesada en el pedido ( está claro que la FRESA sí quiere enviarte el pedido), llama a Visa y compru?balo con ellos...no con tu banco.
Saluditos,
Sonia35

[mayka2]

La tarjeta es del Carrefour la VISA agil y siempre los resumenes mensuales de las compras en carrefour asi c**o la gasolina y las compras realizadas en otras tiendas todo me viene a mi domicilio no se voy a escanear un recibo de la luz, comunidad o algo de eso y se lo enviare a ver si con eso vale, cuando lo tenga te lo digo para ver c**o les pongo que les envio el recibo para que comprueben que es mi domicilio y el sitio donde tienen que entregar el pedido