Ya he vuelto de cenar, aunque no tengo mucho más que deciros jeje.
No os puedo decir lo que "deb?is" cada una porque estoy en casa de mis padres y lo tengo apuntado en mi ordenador en casa. Mañana os lo digo, pero en principio sólo "deben" dinero las que no han ingresado nada. Las demás, hasta que sepa lo de los paquetitos, no tenéis que ingresar nada más.
Os voy a copiar mis conversaciones con Cherryculture para que saquíis vosotras las conclusiones. Yo creo que me está tomando el pelo. Vale que fue culpa mía lo del 20, pero, primero, ped? que me lo cancelaran y no me hicieron caso (si no llega a ser por eso y llega a ser por algo más grave, qué?) y segundo, ellos se ofrecieron a devolverme el dinero, así que deberían hacerlo.
Desde luego yo no compro ahí nunca más. Mis cositas de Nyx me las compré por ebay y no tuve problema alguno....
Os dejo esto (estú en orden inverso, porque lo acabo de copiar de un mail en el que se ven todos los anteriores, osea, el primer email estaráa abajo del todo
Dear Paula
Store credit numbers are sent via Email. Once the number is sent out it is customers responsibility to safe keep of their store credit number. You may check the store credit balance online using the store credit number.
Thank you
Customer Service
CherryCulture.com
Color your life !
----- Original Message -----
From: * Paula *
To: Cherry Culture Customer Service
Sent: Monday, June 30, 2008 2:31 PM
Subject: RE: Cherry Culture Customer Service
Hi,
How can I check my Store Creditú
The website asks me for the gift certificate number...
________________________________
From:
customerservice@cherryculture.com
To: ************
Subject: Re: Cherry Culture Customer Service
Date: Wed, 25 Jun 2008 14:47:02 -0700
Dear Paula
We apologize that it has passed the time limit that we can issue a cash refund. Cash refund can only be issued within 24 hours after the order is placed.
We will issue you a store credit on the difference and a free international shipping on your next purchase.
Thank you for your understanding
Customer Service
CherryCulture.com
Color your life !
----- Original Message -----
From: * Paula *
To:
customerservice@cherryculture.com
Sent: Wednesday, June 25, 2008 1:48 AM
Subject: RE: Cherry Culture Customer Service
Cash refund will fit better in this case, if it is not an inconvenience for you.
I really apreciate your kindness.
Thank you.
Date: Tue, 24 Jun 2008 20:51:51 -0500
Subject: RE: Cherry Culture Customer Service
From:
customerservice@cherryculture.com
To: ***************
Dear Paula
We will apply SUM20 to your order. Please let us know if you wish to
receive store credit on the difference or cash refund. (due to exchange rate, most of our international customers like to receive store credit instead of cash refund)
Thank you
Cusotmer Service
Hello again,
Yes, the reason for cancelling the order was the SUM20.
I just wanted to cancel and do it again applying the 20% discount. My order was very big and I wanted to take advantage of the discount.
If you could do anything to fix it, it would really apreciate it.
Thank you in advance.
----------------------------------------
Date: Mon, 23 Jun 2008 22:56:38 -0500
Subject: Re: Cherry Culture Customer Service
From:
customerservice@cherryculture.com
To: *******************
Dear Paula
Order can only be cancelled within 24 hours after it is placed. We
apologize for not be able to cancel your order on time. May we ask the reason you wish to cancel your order. If it is due to the fact that SUM20 not apply to your order, we can adjust your order for you.
Please let us know how you would like to proceed.
Thank you
Customer Service
Customers need help!
Customer info: Company: First Name: Last Name:
Address: Address:
City: State: Country: Zip code:
Phone: Fax: E-Mail:
Web site: Department: Order Information Order ID:
#10386 Department: Subject: Subject Message:
What an awful system. I wrote you to cancel my order while it was "processing" and I didn't get any reply from you, so my order is now queuing and in your terms & conditions you say now it can't be cancelled. I have spent more than 400$ on your products and i didn't get a reply from you. No more cherryculture from me. At least I hope I have no trouble with the delivery.